How To Get A Customer Service Job From Home

Take you lot ever had an effect with your depository financial institution account or credit card provider and needed to talk to a customer service representative?

Maybe you lot had a discrepancy with your monthly nib or perhaps you needed to report a lost debit card — both of these instances require talking to another person on the telephone to speedily solve your problems.

What you may not have realized is that the people on the other line could have been working from home as virtual employees.

Credit card companies — specifically American Express — hire hundreds of virtual client care representatives to handle their customer service.

In this commodity, we're going to talk nigh an excellent work-from-home job for the most driven and dedicated employees: a Virtual Platinum Customer Care Professional for American Express.

We'll go over the responsibilities of this remote task, the worker requirements, the benefits and compensation, and how yous can apply.

Contents

• Job Description
• Responsibilities
• Qualifications and Requirements
  • Minimum Requirements
  • System Requirements
  • Location Requirements
• Benefits and Compensation
• Apply Today

Chore Clarification

In curt, Virtual Client Care Professionals for American Express aid customers in any way they can.

This could exist addressing customer issues regarding an business relationship, upgrading a customer to a new credit card, or finding solutions to customer issues.

A typical mean solar day in the life of a Customer Care Professional involves taking client calls and addressing customer inquiries.

A bulk of your day will exist spent on the phone, helping customers and employing sales techniques to earn more business.

Since this job is fully remote, y'all'll be able to work from the comfort of your ain home.

Nonetheless, you will take to follow a set schedule that you'll receive from American Limited.

Your schedule may vary from week to week, but you'll accept some say in when you're available to work.

Depending on how much you're willing to work, there are both full-fourth dimension and part-time positions.

If you determine that a part-fourth dimension function is more fitting, you'll exist required to have a weekly schedule of 20 hours.

If a full-time position is what you're looking for, then you lot'll demand to remain flexible virtually which hours you tin work.

You likely won't work a typical 9-to-5 shift.

Responsibilities

As a Customer Care Professional, you'll be responsible for taking phone calls from customers throughout your shift.

Each telephone call will nowadays a unique scenario in which y'all'll consult with card members to accost their concerns and needs, promote the benefits of American Express credit cards, update customer business relationship information, and ensure goodwill on behalf of the company.

Your main goal will be to handle any issues that may arise.

In doing so, customers will remain happy, and American Limited will exist able to retain its current customers.

For example, if a customer calls Customer Intendance to mutter about an extra service fee, it volition exist your job to pull the customer'south information and brainstorm to resolve the problem.

As you talk through the situation, you'll need to maintain a positive and helpful mental attitude to ensure that the customer remains happy, and you lot'll do everything in your power to bring about a positive outcome.

Yous'll also try to upsell electric current customers to better American Express products whenever possible.

This is not but skillful for American Limited but too for you as you'll be compensated with boosted sales incentives.

For instance, if yous discover out that a customer travels frequently and there'due south a sure American Express card that offers much better travel benefits, you could tell them about all the boosted benefits and bonus points they could receive and encourage them to sign up.

If they sign up, you'll be rewarded for hitting certain performance marks and sales goals.

Then what qualifications do you need to state i of these positions?

Qualifications and Requirements

Since building solid relationships with its customers is disquisitional to its business, American Express looks to hire only the best customer service representatives out at that place.

Minimum Requirements

The minimum requirements for becoming an American Express Customer Care specialist are a high school diploma (or equivalent) and at least 2 years of previous feel in customer service.

Having a bachelor's degree is definitely an added bonus, just information technology'southward not required.

On elevation of these basic requirements, there are a handful of professional skills you'll demand to secure a position.

The Integrity to Handle Sensitive Data

Since you'll exist treatment customers' personal and financial information phone call afterwards call, American Limited is putting a great deal of trust in you lot.

Before hiring, they demand to make sure they tin absolutely trust you.

American Express will run a background check before hiring you lot as an employee.

A Passion for Sales

Sales will be a critical aspect of your job and one of your main performance indicators.

The more than you sell, the more than you'll be compensated with additional incentives.

If you have a passion for sales and a drive to close deals, so this is the perfect job for yous.

The Stamina to Answer Many Calls

You should be prepared to receive a stream of calls on all your shifts.

This may drive some people crazy.

Merely if this is the right job for you, you'll call back of it as more opportunities to help customers, and in turn, to increment your chances of endmost sales.

Having positive customer interactions volition exist your fundamental to reaping more bonuses.

The Ability to Adapt to All Communication Styles

Not only should you exist resilient to the number of calls that come in, merely also to the nature of each call.

Some people may exist quiet, some may exist talkative, some may be happy, and some may exist mad.

It will exist your job to friction match your tone to the communication mode of each caller.

Inevitably, some customers will be upset, and you will have to diffuse the situation and maintain your composure.

Technical Savvy

Function of your chore will require you to apply customer software to handle incoming calls and view customer information.

You'll likewise need to exist familiar with Windows applications.

As long equally you know your way effectually a computer, you should be fine in this department.

A Commitment to Punctuality and Reliability

Nobody wants an employee who doesn't testify up to piece of work without giving find or is consistently late every single mean solar day.

Since y'all're working from domicile, you lot're given a lot of responsibility to brand sure yous clock in and beginning working on time.

System Requirements

Across the worker requirements, there are likewise some technical requirements you'll need to properly set up your workspace and work at habitation.

These include the following:

• Dedicated and divide high-speed cyberspace service
  • At to the lowest degree 25 Mbps download and v Mbps upload speed
  • Must be DSL or cablevision, no wireless or satellite services are allowed
• Dedicated and split analog landline telephone
  • No VOIP (Voice Over Internet Protocol)
  • A phone modem is preferred over a wall jack
• A secure abode office that is gratuitous of distractions and background noise

The dainty office about working remotely for American Express is that they will cover your internet and phone bill (for your piece of work lines) through an approved provider in your area.

If there isn't an approved provider in your area, American Limited will cover your installment fees, and you lot'll be given a monthly allowance to comprehend the connection price.

Location Requirements

As the final chore requirement, y'all'll demand to be located within the U.s. and exist able to legally piece of work as a U.South. citizen.

Depending on which role yous apply for, you'll also take to reside in sure states.

For case, some positions don't give Alaskan residents the opportunity to employ.

Other positions — like the part-time role — don't allow applications from Alaska, California, or Hawaii.

Make sure you read the fine impress before applying.

Benefits and Compensation

American Limited Client Care positions are great opportunities for people looking for a decent-paying job that also allows the flexibility of working from home.

On top of the hourly pay, yous'll also take access to greenbacks bonuses, operation incentives, and not bad benefits.

The hourly wage for Client Care Professionals is around $17.

Plus, you can access additional pay — through profit sharing, incentive bonuses, and commission sharing — that tin exist as much as $eight,500.

Some of these extra bonuses are largely performance-based, and then not anybody volition have the same results.

Hither are the averages, according to Glassdoor:

You can also access the splendid benefits that American Express has to offer.

This includes health and dental insurance, 401(k) contributions, paid vacation time, and much more.

Equally you become through the interview process, make sure to clarify with man resource the verbal details of everything mentioned above.

Utilize Today

If you retrieve you might exist interested in an American Express work-from-home position in Virtual Customer Intendance, then brand sure to check out the full-fourth dimension chore list and part-time positions on their job portal.

Non merely is this a bang-up opportunity to become your pes in the door at i of the most recognizable companies on the planet, but you could also use this gig to build your resume and qualify for a whole range of other career opportunities.

Nosotros wish you the all-time of luck in nailing your interview process and becoming office of the AMEX team.

How To Get A Customer Service Job From Home,

Source: https://gigworker.com/american-express-work-from-home/

Posted by: royacquaid.blogspot.com

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